Question 1

Are you an insured business and do you guarantee your work?

Accepted Answer

Yes, we are fully insured and licenced. All of our workmanship is backed by a warranty.

Question 2

How did you decide to get into your line of work?

Accepted Answer

Our passion started at a young age, It all started with my Grandfather and Father , my Grandfather was a painting and so the journey began and has not stopped. We love what we do.

Question 3

Do you have a favourite customer story you would like to share?

Accepted Answer

" we thought we would go with a large company last time we painted, but we never saw the owner of the painting business we only saw the contractors when and if they actually showed up to paint" OR "last time we went with the cheapest quote, but it was a terrible mistake, never again "

Question 4

What do you like most about your job?

Accepted Answer

We enjoy our job, transforming homes, shops, factories, what ever it is and seeing the end result The before and after pictures are always very rewarding, as is knowing that we have provided quality workmanship and service to get to that point.

Question 5

What questions should a customer ask to hire the right service professional?

Accepted Answer

Do you provide :Service to small and large scale projects :Are your Painting project quote free : Do you provide customer satisfaction guarantee : How long have you been operating  : Is there any hidden costs or mess : Will your paint job Improve the value Of our property : are they QBCC Licensed & Insured : Do you have Interest Free Finance

Question 6

What questions do customers commonly ask and how would you answer them?

Accepted Answer

How long will it take, we give them worse case scenario, it can only get better from there.  What paint do you use, we recommend and use only premium brands  Can we see any past jobs, yes you can here is a list.

Question 7

What makes you the most reliable and trustworthy person for the job?

Accepted Answer

we have been established for many years, my Grandfather was born in 1912 and started painting at a young age, it is our family name and reputation we have built over many decades, this is very important to us and we strive to do the best job, every job.

Question 8

Why should a customer hire you over another service provider?

Accepted Answer

We are a family owned and operated business.  We provide a quality service and believe in treating others as we wish to be treated, so we stand by our work and our word, and follow through on our promises.

Question 9

What are the typical things that you need to know before you can provide a quote to a customer?

Accepted Answer

we like to know if you have a budget we can taylor your job to, if the house will be vacant or occupied, does any one in the family have allergies to paint.

Question 10

How can a customer save money before you start the work? Please give 3 tips

Accepted Answer

1) Move any furniture nick nacks into the centre of the room 2) remove window coverings  3) remove door furniture  4) wash down the external of your home yourself  all this take us time, happy to do this but it all adds up when quoting any job

Question 11

Are there any special offers you would like to offer to Oneflare customers?

Accepted Answer

We offer a free colour consultancy service upon acceptance of our quotes., if you recommend Pohlmann Bros get 10% off you next painting job

Question 12

What makes your pricing competitive?

Accepted Answer

We are achieving 80% acceptance rate for all quotes we are quoting on , this is a sure sign we are priced right and very competitively, happy to match any written quote of the same scope. We know how to work efficiently to get any job done professionally, on time and on budget,

Question 13

How do you normally charge for your service?

Accepted Answer

We personally visit your job and provide a full written quote, we do not send some salesperson, we personally quote and personally carry out your work,

Question 14

Is there a particular aspect of your trade or industry that you specialise in?

Accepted Answer

We specialise in all aspects of painting, from Roofs, to internals, to garage floors, residential, commercial and industrial from Brisbane - Sunshine Coast.  We use only the Premium Paint Brands and methodical preparation techniques   No job to big or small.

Question 15

What experience, skills, qualifications or training do you have to make you the right person for the job?

Accepted Answer

We are fully qualified and insured tradespeople, we turn up. We can help you with all of your painting needs, no job too big or small, we listen to what our clients wants, also offering free colour consultancy service upon acceptance of your painting quote.

Pohlmann Brothers

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